更新

April, 2014

Apr, 25: RESOLVED - We faced some issues that prevented some Users from login to our website. This has been fixed and you can now login successfully! If you were affected by this, please contact Support. Thank you for your patience and understanding.

Apr, 22: RESOLVED - You may have experienced higher than usual rejections rates and/or service unavailability for about 20 minutes today. This was because one of our hosting providers was facing severe connectivity issues. They have fixed this, and the service is now up and running at 100% We apologize for the issues this may have caused you. If you were negatively affected by this, please contact Support and we'll gladly compensate you accordingly. We really appreciate your patience and understanding.

Apr, 21: RESOLVED - If you faced issues trying to access our Avangate.com Captcha packages, please try again, as you should be able to order successfully now. Our apologies for the inconveniences this may have caused you,

Apr, 13: RESOLVED - The service is going through unusually high solve times and rejections rates because we're performing emergency Server fixes. Please, bare with us, as we are working hard to get the service back to normal as soon as possible. Service will be back to 100% shortly. Your patient and understanding is extremely appreciated!

March, 2014

Mar, 21: RESOLVED - The service is undergoing an emergency technical maintenance. Therefore, you may experience high solve times during certain parts of the day. We apologize for the inconvenience and appreciate your understanding. If you are affected by this, please contact support and we'll compensate you.

Mar, 12: RESOLVED - Due to a technical issue, the service was unreachable within 10:05 A.M - 10:15 A.M (Server Time, GMT-4). This was sorted out quickly and preventive measures were taken to avoid this from happening again. The service is now running fine! If you were affected by this, please contact Support and you'll be compensated accordingly. Your patience and understanding is appreciated!

February, 2014

Feb, 03: RESOLVED - Due to the Asian Holidays we have slightly fewer workers online than usual, which could result in short intermittent overloads during some of the afternoon EST hours. However, we are working on adding more workers and you should still be able to submit most of your volumes successfully. Your patience and understanding is much appreciated!

January, 2014

Jan, 30: RESOLVED - Our LiveSupport interface is under maintenance at this moment. For this reason you might not be able to use the platform successfully. Please contact us through [email protected].

Jan, 29: RESOLVED - We are currently performing an emergency server update, which is causing image rejections for certain customers. We expect this to be resolved in about 15 minutes. We apologize for the inconvenience.

Jan, 27: RESOLVED - We are going through intermittent high service loads due to a demand peak. We're adding even more workers to mitigate this situation. Your patience and understanding is really appreciated!