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- Jan 18: Resolved - In order to guarantee optimal service availability, there will be a short, scheduled, server maintenance on Tuesday, January 18th 2022, between 11:00 A.M - 2:00 P.M UTC-4. The service may not be available during small minutes intervals of that time. Thanks for your understanding!
- Dec 27: RESOLVED - Email delivery to our traditional support addresses (email@example.com, firstname.lastname@example.org, etc.) is facing shortcomings that will be sorted in less than 24hrs. In the mid-time, you can contact us via Live Chat -> https://deathbycaptcha.com/contact normally (if we're not online, leave a message and we'll get back to you in less than 24hrs!). We apologize for the inconvenience this may cause you and appreciate your understanding!
- Nov 12: RESOLVED - To continue providing a quality service, there will be a scheduled server maintenance on Monday 22nd, November, between 11:00 A.M - 11:10 A.M. (UTC-4). The service might be unavailable and/or unstable during said time. We appreciate your patience and understanding!
Refunds are discretionary and a decision will be made on a case by case basis. All requests for a refund will be considered on their merits that you submit all relevant information, such as your user credentials when making your request. Requests for refunds should be sent as a logged enquiry to the Support Team either through the Support Chat Interface, or any of the administrative emails provided in the Contact Us section.
We will endeavor to deal with refund requests within 10 working days. Your request might be answered sooner, but please expect to wait 10 working days.
Where you have terminated your agreement with us, the particular provisions relating to your liability on termination will apply.
We are unable to refund money used in submitted and decoded CAPTCHAs. Once any CAPTCHA is submitted and solved, that sale is final and is non refundable. However, if you feel your request deserves an exception you may send your request through the aforementioned protocol and our management team will revise it to make a fair decision.
*Disclaimer*: We won't issue refunds to purchases with more than 30 days old.